The National Cyber Crime Investigation Agency (NCCIA) has initiated an inquiry into the alleged spread of false and misleading information targeting easypaisa bank limited across social media and digital platforms over the past two weeks.
The complaint was filed by Mr Naresh Kumar Aruwani, Head of Country Litigation at easypaisa bank limited, seeking legal action against individuals accused of creating and amplifying content aimed at undermining public confidence in the bank.
Commenting on the matter, Mr Naresh Kumar Aruwani stated that the deliberate spread of false information against a regulated financial institution not only harms the institution but also risks undermining confidence in Pakistan’s broader banking ecosystem. He added that easypaisa remains financially strong and fully operational and expressed confidence that authorities would take appropriate legal action.
According to sources, the inquiry has been assigned to a Senior Officer at NCCIA, who has initiated proceedings under the Prevention of Electronic Crimes Act, 2016 (PECA) to identify and proceed against all persons involved in the creation and dissemination of the impugned content.
The complaint alleges that certain influencers and digital content creators circulated exaggerated and misleading claims regarding the bank’s financial stability and operational continuity, encouraging customers to withdraw funds and creating unnecessary panic.
easypaisa bank limited has strongly denied the allegations, calling the claims false, baseless, and fake news. The bank reaffirmed that its services remain fully operational and customer funds are secure.
As Pakistan’s first mobile wallet launched in 2008 and now the country’s leading digital bank regulated by the State Bank of Pakistan, easypaisa serves over 60 million registered users nationwide and remains committed to financial inclusion, customer protection, and operational resilience.
The bank clarified that while some digital services experienced temporary technical disruptions during the relevant period, the issue was operational in nature, promptly resolved, and did not affect customer deposits or the bank’s financial stability.
easypaisa has urged customers to rely only on official communications and verified regulatory announcements while reiterating its commitment to protecting customer interests and pursuing legal remedies against misinformation.
